Mystery Shopping

Uncover the Truth About Your Customer Experience

At Wholesale Global Services, we provide professional mystery shopping services that reveal the authentic customer experience at your business. Our detailed evaluations help identify strengths, uncover areas for improvement, and ensure your team consistently delivers the quality service your customers expect.

How Our Mystery Shopping Works

Our experienced shoppers evaluate every aspect of your customer journey, from initial contact to post-purchase follow-up. We provide

Objective Assessments

Unbiased evaluations from the customer perspective

Detailed Reports

Comprehensive insights on service quality, staff performance, and facility conditions

Actionable Recommendations

Practical suggestions to enhance customer experience

Competitive Analyses

Understand how your service compares to industry standards

Ongoing Monitoring

Track improvements and maintain consistency over time

Industries We Serve

Retail stores and boutiques
Restaurants and hospitality venues
Financial institutions
Healthcare facilities
Automotive dealerships
Real estate agencies
Entertainment venues
Service-based businesses

What We Evaluate

Staff knowledge and product expertise
Greeting and customer acknowledgment
Response time and efficiency
Upselling and cross-selling techniques
Problem-solving capabilities
Store/facility cleanliness and organization
Checkout process and payment handling
Follow-up communication
Brand standard compliance

Why Choose Our Mystery Shopping Services

Industry Experience: Founded on 18+ years of customer service expertise
Customized Approach: Evaluations tailored to your specific business needs
Detailed Analysis: Beyond basic checklists to provide meaningful insights
Actionable Recommendations: Practical suggestions you can implement immediately
Discreet and Professional: Our shoppers blend in seamlessly as typical customers

Featured Reviews

If you're looking to try something new for the week or need a hard-to-find international item, this Afghan supermarket is the place to go! I was excited to find pomegranate juice, which I love, and they had it in stock. The friendly butcher is well-known for providing fresh, high-quality meats, making meal prep even easier. Plus, the convenience of a restaurant next door is a great bonus if you're in the mood for a delicious, ready-made meal. Highly recommend checking this place out!

Zen Coffee is a fantastic spot for a perfect pick-me-up! They offer a great variety of menu options, from rich, flavorful coffees to refreshing teas, all made just right. The service is warm and welcoming, with a friendly smile that makes the experience even better. Whether you're stopping in for a quick caffeine fix or a relaxing cup of tea, this place delivers every time. Highly recommend!

I'm so grateful this Pickleman's gourmet Cafe in West Omaha location open at 9 PM! Finding a place that serves fresh and healthy options late at night can be a challenge, but they delivered. The food was fresh, flavorful, and exactly what I needed after a long day. The staff has been friendly and welcoming, even close to closing time. Definitely my go-to spot for a late-night healthy bite. Highly recommend!

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